Privacy disclaimer

1. Personal details that we process

Allhydro processes your personal details when you use our services and/or you provide us with these details. The following gives you an overview of the personal details that we process:

  • First name and last name
  • Address details
  • E-mail address
  • Other personal details that you provide e.g., by telephone, in correspondence, and by creating a profile on this website
  • Location details
  • Details about your activities in our website
  • Internet browser and type of equipment

2. Particular and/or sensitive personal details that we process

Our website and/or services do not intend to collect details about website visitors who are younger than 16, unless they have consent from their parents or guardian. However, we do not have the ability check whether a visitor is over the age of 16. Therefore, we advise parents to supervise the online activities of their children to prevent the collection of their details without parental consent. If you are convinced that we have collected the personal details of a minor without parental consent, please contact us via so that we can remove this information.

3. What is the purpose and based on which principle do we process personal details?

Allhydro processes your personal details for the following purposes:

  • To send our newsletter and/or ad leaflets
  • To call or e-mail you, if this is required to allow us to provide our services
  • To offer you the option of creating an account
  • Allhydro analyses your behavior on our website in order to improve the website and to align the offer of products and services to your preferences.

4. How long do we retain the personal details?

Allhydro does not retain your personal details for longer than is strictly necessary to realize the purposes for which your details were collected. We use the following retention periods for the following personal details or the categories thereof:

  • Personal details or categories thereof > 2 years
  • Address > 2 years
  • Etcetera > 2 years

5. Sharing personal details with third parties

Allhydro provides personal details to third parties only if this is required for the execution of our agreement with you or to comply with a legal obligation.

6. Cookies or similar technologies that we use:

Allhydro uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone at the time of your first visit to this website. Allhydro uses cookies with a purely technical functionality. These cookies are also used to ensure that the website functions properly and to allow us to implement optimizations. In addition, we place cookies that keep track of your browsing behavior so that we can offer customized content and ads. At the time of your first visit to our website, we will inform you about these cookies and request your permission to place these cookies. You can disable cookies by configuring your browser to no longer store cookies. In addition, you can also remove all the information that was stored earlier via the settings of your browser.

Explanation of cookies

Cookies are also placed in this website by third parties, e.g., advertisers and/or social-media companies. The following provides an overview of the categories of cookies that we use on our website:

  • Strictly necessary cookies

These cookies are essential for navigating the website and in order to use the available functions. Without these cookies, the requested services, such as retaining your login details or the items in your shopping basket, cannot be provided.

  • Performance cookies

These cookies collect anonymous information about how people use our website. We use cookies to retrieve information about how clients arrive at our website, how they browse or use our website and what areas can be improved, such as navigation, the shopping experience and marketing campaigns. The data that these cookies store do not contain personal information by which your identity can be determined.

  • Functional cookies

These cookies remember the choices that you make, e.g., the country from which you visit the website, language selection and search parameters such as size, color or product line. Subsequently, this information can be used to offer you an experience that aligns better with your choices and to make your visit more focused and more pleasant. The information collected by these cookies can be made anonymous. These cookies cannot track your browsing activity on other websites.

  • Social media cookies

These cookies enable us to share what you have done on the website on social media platforms such as Facebook and Twitter. We do not have any control over these cookies. Consult the privacy policy concerned for information about the functioning of these cookies.

  • Google Analytics

We also use third party services, such as Google Analytics, to collect information about visitors to our website. This information is aggregated to determine the number of visits, the average visiting duration, the pages viewed, etc. We use this information to measure the use of the website and to improve the content and value of our website. In Google's privacy policy, you will find more information about how Google processes your information. Follow the instructions below if you want to disable Google Analytics in your browser.

7. Viewing, adjusting or removing details/data

You have the right to view your personal details or have them corrected or removed. In addition, you have the right to revoke any permission relating to the processing of details/data or to object to the processing of your personal details by Allhydro. You also have the right to data portability. This means that you can submit a request to send your personal details, which we have in a computer file, to you or to another organization nominated by you. Your request for inspection, correction, removal, data portability of your personal details, or a request to revoke your permission, or objection to the processing of your personal data, can be sent to

To ensure that it was you who submitted the request for inspection, we ask you to send us the request including a copy of your proof of identity. In this copy, you should blacken your passport photo, the MRZ (the machine-readable zone i.e., the strip including the numbers at the bottom of the passport), the passport number and the National registry number. This is to protect your privacy. We will respond to your request as quickly as possible, but within four weeks. Allhydro would also like to point out to you that you have the option to submit a complaint to the national supervisory body, the Privacy Committee.

8. How do we safeguard personal details?

Allhydro takes the protection of your details seriously and implements appropriate measures to prevent misuse, loss, unauthorized access, undesired publication and unauthorized changes. If you have the impression that your details are not safeguarded properly or if you suspect misuse, please contact our customer service or write to